Travel writer Candy Harrington has covered accessible travel for the past 15 years. Here are her personal tips for finding accessible lodging:

    • Never just ask for an “accessible room.” Instead, list the access features you need.

    • In the U.S., look for properties constructed after 1992, the date the Americans with Disabilities Act (ADA) took effect.

    • Always call the property directly. On-site reservation agents often have first-hand knowledge about access features at their property.

    • Ask the reservation agent to describe the access features of the room. Don’t settle for the broad description of “ADA Compliant.” Ask for specific access details.

    • In Europe, an accessible room only features an accessible route of travel. If you need accessible bathroom features, ask for an adapted room.

    • Even within the U.S., not all accessible rooms have roll-in showers. Ask a lot of questions about the bathrooms. If you just reserve an “accessible room,” you’ll probably end up with a bathroom with a tub/shower combination.

    • Remember, in Europe the first floor is not at street level. If you want a room at street level, ask for a ground-floor room.

    • Make sure and ask about the availability of elevators, especially at small European properties. Some properties have what they consider to be an accessible room, but it can only be accessed by a stairway.

    • Many properties have raised toilet seats that can be installed in any bathroom. Accessible toilets are 17-19 inches high, so if you need a higher one, ask about a raised toilet seat.

    • Don’t be afraid to ask for measurements. If door width is a concern, ask for that measurement. Don't forget about interior (bathroom) door width, too.

    • Avoid yes or no questions, especially when dealing with clerks in the Far East. In some cultures it’s considered rude to answer any question with a “no.”

    • If room size is an issue, ask the reservation agent to fax you a floor plan of the accessible room(s).

    • If fatigue is a factor, request a room near the elevator or in the main building.

    • If you have difficulty determining if a room will suit your needs, ask to speak to somebody who has recently been in the room, such as someone in the housekeeping department.

    • Remember to ask the reservation agent if the accessible room can be blocked for you. If the answer is “no” or “usually,” then find another hotel.

    • Bed height is not regulated under the ADA, so make sure to ask for bed measurements. Many properties are replacing their standard mattresses with high pillow-top models.

    • If you travel with a portable sling-type lift, make sure to ask if the accessible rooms have open-frame beds. Currently only New Jersey and Florida require this feature in some of their accessible rooms.

    • If you need a hospital bed, ask the reservation agent if he can arrange a rental for you. Many larger properties can accommodate this request. In a pinch, ask if they have a recliner to put in your room.

    • Finally, if a reservation agent gives you ambiguous answers or sounds inept, call back later or contact a different property. Always trust your instincts!

    Candy Harrington is the editor of Emerging Horizons and the author of Barrier-Free Travel: A Nuts and Bolts Guide For Wheelers and Slow Walkers. Visit her blog at www.BarrierFreeTravels.com for access news, resources and industry updates.

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    See In Search of an Accessible Vacation Home for more information about ensuring adaptable accommodations for travelers with disabilities.

    For more information on accessible lodging for wheelchair users, see Accessible Travel Book: 117 Accessible B&Bs.